We understand that you might not be provided with a solution to the issue you have encountered. Thus, it would be fair to provide you with a refund in such a case.
To clarify circumstances and simplify the process of providing you with a refund, we would like to introduce you to our Refund Policy.
Within 15 business days from the moment when the agent started working on your computer problem you can apply for a refund. A refund is provided in the following cases:
As an alternative to a refund, you can be provided with a refix of the issue. To apply for a refix, please write an email to email@example.com providing us with the following information: